Customer Help

Children can complete a hair sensitivity test once they reach five years old due to their immune system changes and the importance of eating a varied diet. Infants have not yet built up their tolerance levels to items, highlighting false positives in their test results. However, it is up to the parents or guardians if they would still like to proceed knowing this.

The safest way to take a hair sample is to ask someone else to help you. Using your forefinger and thumb, gather 3 or 4 strands and slightly twist the hair together. This will make cutting the hair sample much more accessible and keep all the hair strand in the same direction. Try to cut the hair sample as close to the scalp as possible, using one cut. If you do not have anyone to help you, using a mirror may help ensure you avoid injury. If this hasn’t answered your question, please reach out below!

Using your forefinger and thumb gather 3 or 4 strands and slightly twist the hair together. This will make cutting the hair sample much easier and keep all the hair strand in the same direction. Try to cut the hair sample as close to the scalp as possible, using one cut. We do not need the follicle (bulb) for the testing. You do not actually have to cut your hair. You can brush your hair and collect hair strands from your hairbrush.

We use Bio Resonance technology to test the hair samples. This works by scanning the hair sample to create a profile of a particular person’s energy that radiates from the DNA. With this profile, we can then scan all of the items in the chosen test against the hair sample. If, for a specific reason, a particular items pattern does not harmonize with that of the hair sample of the client, then the energy is distorted and therefore does not co-operate, showing as sensitivity, deficiency and/or imbalance.

We usually ask for 3-4 hairs, if the hair is longer than an inch. If the hair is shorter than this, 7-8 hairs is usually sufficient for testing.We usually ask for 3-4 hairs, if the hair is longer than an inch. If the hair is shorter than this, 7-8 hairs is usually sufficient for testing. We can test any body hair, and many people may choose to send us chest, arm or leg hair rather than head hair.We can test any body hair, and many people may choose to send us chest, arm or leg hair rather than head hair.

When you send your samples to us, please remember to attach the correct postage amount to your envelope or outer wrap. If you do not attach the correct postage, the samples may not reach our testing lab. Therefore, you may need to resend your samples to us again using the correct postage amount. For more information please visit our International Service page.

We offer a 100% money-back guarantee if you are not completely satisfied with your results after 30-days. In the first instance, we ask that you make contact with our customer service team to resolve any issues. if we have not resolved your issues or you are not satisfied with the results you are entitled to claim a refund by following the process stated below:

• Name used to purchase
• Email address used to purchase
• PayPal Transaction ID or website order number
• Transaction amount
• Date of purchase
• Reason for requesting a refund

NOTE: Refunds can only be claimed within 90 days of purchase. After the results are provided, you can only claim a refund after completing an elimination diet of 4-6 weeks. If you are not satisfied with our services, please contact us as soon as possible to assist you in resolving any issues. Opening a claim on PayPal will significantly delay the resolution process and may not lead to a full refund being issued.

If this hasn’t answered your question, please reach out below!

If you’ve purchased one of our hair testing kits, you will have to pay the postage cost back to the processing centre, which then sends the sample to the UK. We try to keep our costs as low as possible (by not sending out physical hair testing kits) so that we can offer such a comprehensive test at the price offered. Please ensure the correct postage amount has been paid as we are not liable for any extra charges.

The test is completed on the hair sample composition so that no hair processing will not affect the result. However, if you would like, you can provide hair from elsewhere on the body.

We usually ask for 3-4 hairs, if the hair is longer than an inch. If the hair is shorter than this, 7-8 hairs is usually sufficient for testing.We usually ask for 3-4 hairs, if the hair is longer than an inch. If the hair is shorter than this, 7-8 hairs is usually sufficient for testing. We can test any body hair, and many people may choose to send us chest, arm or leg hair rather than head hair. We can test any body hair, and many people may choose to send us chest, arm or leg hair rather than head hair.

Bruce Copen Laboratories follow a quality management system in accordance with AC: 2007 and are certified as a manufacturer of medical products. The MARS III is approved as a medical device class IIa in accordance with Directive 93/42/EEC. If this hasn’t answered your question, please reach out below!

We use MARS III Quantum Response Systems, produced by Bruce Copen Laboratories.

Your submission code can be found in your order confirmation email. The code will be your order number followed by -1 for a single test, -1 and -2 for a couples package, and -3 and -4 for a family.

If you have ordered a hair test, you will not receive anything in the post and instead you’ll receive an email to submit your details digitally online. If you need this resending, please reach out on LiveChat.